India’s largest carrier said it has now maintained steady operations for five straight days, with all 138 destinations in its network fully connected and punctuality returning to normal levels.
“All our 138 operational destinations are connected, and our on-time performance has been consistently normal as per IndiGo standards. In line with the operational update shared yesterday, we operated over 2,050 flights with only two cancellations, due to technical issues, with all affected customers reaccommodated in alternate flights immediately”, the press statement said.
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In a statement posted on X on Friday, the airline said, “Our goal is to make this process (of refunds) as transparent, easy, and hassle-free as possible for you. We will be providing compensation which, in our current estimation, will be in excess of Rs 500 crore to customers whose flights were cancelled within 24 hours of departure time and/or to customers severely stranded at certain airports.”
— IndiGo (@IndiGo6E) December 12, 2025
According to data shared by the airline, operational performance has steadily improved over the past week. IndiGo operated more than 1,700 flights on December 8 with a single cancellation. This rose to over 1,800 flights on December 9, followed by more than 1,900 services on December 10, when two flights were cancelled. On December 11, the airline flew over 1,950 services with four cancellations, before crossing the 2,050 mark on December 12 with just two cancellations. A similar number of flights is expected to be operated on December 13.
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The airline has also urged passengers to rely only on official updates, amid reports of widespread cancellations circulating online.
“We continue to uphold the integrity of our revised flight schedule and strongly urge our passengers not to be misled by any false information about mass cancellations across our network. We have also asked all our airport partners to display the new flight schedules for the adjusted network on terminal screens to avoid confusion. With over 3.25 lakh customers choosing to fly with us daily, we are grateful for the confidence they continue to place in us”, an IndiGo spokesperson said.
Earlier, IndiGo acknowledged that the disruptions had significantly affected passengers and estimated that compensation payouts would exceed ₹500 crore for customers whose flights were cancelled at short notice.
The airline added that it is currently reviewing flights from December 3, 4 and 5 where passengers were left stranded and said affected customers would be contacted in January to ensure compensation is processed smoothly.
