On social media, people posted pictures of long queues and huge crowds waiting for their flights to take off.
A user wrote, “My Indigo Flight from Pune to Delhi is delayed by more than 3.5 hours. There are many flyers who have been waiting at the airport for more than 12 hours.”
My Indigo Flight from Pune to Delhi is delayed by more than 3.5 hours.
There are many flyers who have been waiting at the airport for more than 12 hours.@IndiGo6E pic.twitter.com/TrF8enJMI5— Shubham Sharma (@Shubham_fd) December 3, 2025
Another said, “My @IndiGo6E flight is delayed for hours, and passengers are stuck with no clear communication. I even have a video of people raising concerns. This needs urgent attention.”
My @IndiGo6E flight is delayed for hours and passengers are stuck with no clear communication. I even have a video of people raising concerns. This needs urgent attention. #IndiGo #Delay #6E979 pic.twitter.com/iKKdGftKoo
— Ayush Kuchya (@KuchyaAyush) December 3, 2025
“#Indigo flight messup at #pune #Airport Shame on @IndiGo6E no passenger intimation at boarding gate no staff, citizens self-service. And worst is on display board says flight scheduled on time JM_Scindia ji must act now,” an individual posted.
#Indigo flight messup at #pune #Airport Shame on @IndiGo6E no passenger intimation at boarding gate no staff.. citizens self-service.. and worst is on display board says flight scheduled on time@JM_Scindia ji must act now. pic.twitter.com/eJhSHcTe0q
— Dr. Prashant Pansare (@pansares) December 4, 2025
Shiv Sena (UBT) MP Priyanka Chaturvedi has also expressed concerns over IndiGo Airlines’ operational crisis, citing massive passenger distress and calling it a “shame”.
She wrote, “Indigo Airlines operations have been badly hit, leading to massive passenger distress. I have repeatedly raised concerns over the duopoly that prevails in the air, which leads to higher air fares, poor infrastructure, and flight cancellations. It’s a shame, and I hope the aviation minister will give a suo motu statement on this issue in the Parliament.”
Indigo Airlines operations have been badly hit leading to massive passenger distress. I have repeatedly raised concerns over the duopoly that prevails in the air which lead to higher air fares, poor infrastructure, flight cancellations. It’s a shame and I hope the aviation…
— Priyanka Chaturvedi???????? (@priyankac19) December 4, 2025
“Full-blown chaos at Hyderabad airport at Indigo counters. People, frustrated at their own delays, are now stopping other people from boarding. @IndiGo6E staff being hounded left, right, centre,” another added.
Full blown chaos at Hyderabad airport at Indigo counters. People, frustrated at their own delays, are now stopping other people from boarding. @IndiGo6E staff being hounded left right centre. #Indigoairlines pic.twitter.com/rT3roqfF7a
— Suyash (@suyashkamat_) December 4, 2025
In a statement, the airline attributed the disruptions to a combination of factors, including minor technical glitches, winter schedule changes, adverse weather, heavy airport congestion, and updated crew rostering rules, reported News18.
“A multitude of unforeseen operational challenges, including minor technology glitches, schedule changes linked to the winter season, adverse weather conditions, increased congestion in the aviation system, and the implementation of updated crew rostering rules (Flight Duty Time Limitations) had a negative compounding impact on our operations in a way that was not feasible to be anticipated,” the airline said.
IndiGo has made calibrated adjustments to its schedules over the next 48 hours to restore stability, offering affected passengers alternate flights or refunds.
Aviation regulator Directorate General of Civil Aviation (DGCA) has launched an investigation into the widespread disruptions and asked IndiGo to present facts for the issue and plans to mitigate the ongoing delays and cancellations.
“The DGCA is currently investigating the situation and evaluating measures along with the airline, to reduce cancellations and delays, to minimise inconvenience being caused to passengers… Indigo has been asked to report to DGCA, Headquarters, to present the facts leading to the current situation along with plans to mitigate the ongoing delays & cancellations,” the DGCA said.
According to the aviation regulator, IndiGo cancelled 1,232 flights in November, with 755 attributed to new Flight Duty Time Limitation (FDTL) norms, which came into effect on November 1. The airline’s on-time performance fell to 67.7% in November from 84.1% in October, as per the DGCA.
