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Zerodha faced a technical glitch on Wednesday morning, with several users reporting that price updates were not reflecting on its app
Zerodha
India’s largest retail brokerage Zerodha faced a technical glitch on Wednesday morning, with several users reporting that price updates were not reflecting on its app. The issue quickly triggered a surge of complaints on social media.
At 9:50 a.m., the broker acknowledged the problem on microblogging platform X, stating:
“Some of our users are facing issues with price updates on the app. We’re checking this. For now, please log in to Kite web on mobile browser. Order placement is not affected. For the equity segment, you can also check 20 depth on the app.”
The broker later said the issue was resolved.
Dozens of customers took to X to flag difficulties, saying Zerodha’s app was failing to refresh rates. While order placement remained functional, Zerodha advised clients to temporarily access its Kite web platform through a mobile browser.
The firm did not disclose the scale of the disruption or the number of customers affected.
Regulatory Push for Stronger Oversight
The latest glitch comes at a time when broker technology systems are under increased regulatory scrutiny. In December 2024, the Securities and Exchange Board of India (Sebi) had proposed an online monitoring mechanism for broker system audits to curb the frequency of such disruptions.
In its consultation paper, Sebi highlighted shortcomings in existing audits, pointing to poor quality checks, limited site visits, and weak sampling practices. To address these, the regulator suggested that stock exchanges create a web-based portal to manage the entire audit process — from auditor appointments and physical inspections of broker systems to the submission of audit evidence.
The draft framework also recommends geo-location tracking of auditors, secure logins, and tighter eligibility criteria for audit professionals. For high-risk brokers, particularly those offering algorithmic trading, exchanges may be required to conduct surprise inspections.
According to Sebi, these measures are aimed at improving audit reliability and mitigating risks as trading systems become increasingly technology-driven.
Aparna Deb is a Subeditor and writes for the business vertical of News18.com. She has a nose for news that matters. She is inquisitive and curious about things. Among other things, financial markets, economy, a…Read More
Aparna Deb is a Subeditor and writes for the business vertical of News18.com. She has a nose for news that matters. She is inquisitive and curious about things. Among other things, financial markets, economy, a… Read More
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