Jeevan Pramaan Patra Goes Digital: Here Is What Pensioners Should Know About Doorstep Banking | Business News

Senior citizens can submit life certificates easily through ‘Doorstep Banking.’(Photo Credit: X)

The Government of India introduced the Jeevan Pramaan, an Aadhaar-based Digital Life Certificate (DLC) on November 10, 2014, to make pension verification simple and paperless. This initiative allows pensioners to confirm their life status digitally, without the need to visit banks or pension offices physically.

In 2025, senior citizens can now submit their life certificates conveniently through Doorstep Banking Services (DSB) offered by Public Sector Banks (PSB Alliance) and the India Post Payments Bank (IPPB). Here’s everything you need to know about using this hassle-free service.

What Is Doorstep Banking for Life Certificate Submission?

Doorstep Banking Services (DSB) is a digital platform managed by the PSB Alliance, enabling customers of public sector banks to avail select banking services right at their doorstep. One of the most important among these services is the submission of the Jeevan Pramaan Patra (Digital Life Certificate).

In addition to PSBs, pensioners can also use the India Post Payments Bank (IPPB) for submitting their life certificates. The service is available to both IPPB account holders and non-IPPB customers.

When Can Pensioners Submit Their Digital Life Certificate (DLC) in 2025?

The timeline for submission of the Jeevan Pramaan Patra varies by age group:

Pensioners aged 80 years and above:

Can submit their Digital Life Certificate from October 1 to November 30.

Pensioners aged 60 to 80 years:

Can submit between November 1 and November 30.

Submitting within the correct window ensures that pension disbursement continues smoothly without interruptions.

Charges for Doorstep Life Certificate Service

1. For IPPB (India Post Payments Bank) Customers

The DLC generation via doorstep service is available at a nominal fee of Rs 70 (inclusive of GST and cess).

This fee applies per successful generation of the Digital Life Certificate.

No additional doorstep visit charges are levied, whether you are an IPPB customer or not.

Once the Pramaan ID is generated, pensioners can download their certificate fromjeevanpramaan.gov.in .

2. For PSB Alliance Doorstep Banking Users

Senior citizens (aged 60 years and above) can avail the Digital Life Certificate service absolutely free of cost through PSB Alliance Doorstep Banking.

There are no service or doorstep charges for availing this facility.

Eligibility and Prerequisites for Generating a Jeevan Pramaan Patra

Before requesting a doorstep visit, pensioners must ensure the following:

Aadhaar Number – A valid Aadhaar ID is mandatory.

Registered Mobile Number – Linked to Aadhaar and accessible during authentication.

Aadhaar linked with Pension Disbursing Agency – The Aadhaar should be registered with your pension account (bank or post office).

Additional Details to Keep Handy:

Type of pension (e.g., superannuation, family pension)

Sanctioning authority

Pension Disbursing Bank or Post Office details

PPO (Pension Payment Order) number

Pension Account Number

How to Request a Doorstep Banking Visit via PSB Alliance App

Follow these step-by-step instructions to submit your Jeevan Pramaan Patra through the PSB Doorstep Banking App:

Log in to the DSB App: Open the Doorstep Banking mobile app and access the login screen.

Enter Mobile Number: Provide your registered mobile number to proceed.

Authenticate: Use your 6-digit PIN, OTP, pattern or fingerprint to log in.

Select Bank and Location: Choose your bank from the list and enter your PIN code for service availability verification.

Check Service Availability: If doorstep service is unavailable at your PIN code, the app will display a notification.

Authorise Bank Account Access: If your account details aren’t saved, you’ll be prompted to allow the system to fetch them from your bank.

OTP Verification: Enter the received OTP to validate the request.

Select Account and Service Type: Choose the pension account and select “Digital Life Certificate” as the service type.

Pick Service Address & Time Slot: Select your preferred address and available time slot for the visit.

Review & Confirm: Check all details, including any applicable charges, before confirming the request.

Payment & Booking: The system debits the applicable fee (if any) and confirms your booking. You’ll receive a Service Request ID (SR ID) and Service Verification Code (SVC).

Receive Confirmation: For scheduled visits, you’ll receive agent details on the day of service.

Requesting Doorstep Service Through India Post Payments Bank (IPPB)

IPPB has made it easy for pensioners to request DLC services in multiple ways:

Visit your nearest post office to schedule a doorstep request.

Use the PostInfo mobile app to book the visit online.

Submit your request directly on the official portal, https://ccc.cept.gov.in/ServiceRequest/request.aspx

Once your request is accepted, a postman or Grameen Dak Sevak (GDS) will visit your home to complete the Jeevan Pramaan verification.

What Happens After Submitting the Life Certificate?

After your Digital Life Certificate is successfully submitted:

You will receive an SMS notification on your registered mobile number containing a Transaction ID.

This Transaction ID can be used to download your Life Certificate anytime fromjeevanpramaan.gov.in.

It is advisable to keep a digital or printed copy of the certificate for your records.

Benefits of Submitting Life Certificate via Doorstep Banking

No need to visit the bank or post office physically.

Hassle-free process, especially for elderly or differently-abled pensioners.

Safe and secure authentication using Aadhaar and biometrics.

Available nationwide through both PSB Alliance and IPPB networks.

Transparent tracking through SMS and online portals.