{"id":29300,"date":"2026-04-28T09:20:57","date_gmt":"2026-04-28T09:20:57","guid":{"rendered":"https:\/\/tezgyan.com\/index.php\/2026\/04\/28\/beyond-transit-bengaluru-airport-uses-art-to-drive-passenger-engagement\/"},"modified":"2026-04-28T09:20:57","modified_gmt":"2026-04-28T09:20:57","slug":"beyond-transit-bengaluru-airport-uses-art-to-drive-passenger-engagement","status":"publish","type":"post","link":"https:\/\/tezgyan.com\/index.php\/2026\/04\/28\/beyond-transit-bengaluru-airport-uses-art-to-drive-passenger-engagement\/","title":{"rendered":"Beyond transit: Bengaluru airport uses art to drive passenger engagement"},"content":{"rendered":"<p><br \/>\n<\/p>\n<div>Airports are increasingly moving beyond being transit hubs to becoming experience-led destinations. Against this backdrop, Kempegowda International Airport in Bengaluru has unveiled &#8220;Bengaluru&#8217;s Soul&#8221;, a large-scale installation by Spanish artist Jaume Plensa at Terminal 2, the latest addition to its expanding art programme.<\/p>\n<p>While the installation reflects the city&#8217;s cultural identity, it also ties into a broader strategy of enhancing passenger experience to drive engagement.<\/p>\n<p>\nSpeaking to CNBC-TV18, Hari Marar, Managing Director and CEO of Bangalore International Airport Limited, said airports today are designed to offer multiple layers of engagement beyond just ensuring on-time departures.<br \/>&#8220;The purpose of an airport is not just to make sure people get to their flights on time, but that the journey becomes meaningful,&#8221; he said, adding that experiences could range from shopping and dining to engaging with art in a deeper cultural way.<\/p>\n<p>Marar said art can help ease passenger anxiety, a key factor in travel, which may indirectly support higher spending.<\/p>\n<p>&#8220;If you eliminate anxiety by calming people down through great works of art, it could potentially lead to better non-aeronautical income, though that is not the primary purpose,&#8221; he said.<\/p>\n<p>Non-aero revenue has become a critical profitability lever for airports globally, often contributing a major share of earnings through retail, food and beverage, and other passenger services.<\/p>\n<p>\nIndia&#8217;s infrastructure policy also provides for art investments. Government norms require large infrastructure projects to allocate around 1% of project cost towards art. For a \u20b910,000 crore project, this translates to a \u20b9100 crore outlay, underlining the scale at which such programmes operate.<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"imageLayout\" src=\"https:\/\/images.cnbctv18.com\/uploads\/2026\/04\/sculpture-2026-04-d909b97c0f4b7021b76a0cf0f8c1e5b3.jpg?im=Resize,width=640,height=360,aspect=fit,type=normal\" alt=\"\" width=\"100%\" height=\"360\"\/><\/p>\n<p>At Bengaluru airport, the art programme is designed as a mix of established and emerging artists, with contributions from institutions including the Karnataka government, alongside corporate support from the Biocon Foundation.<\/p>\n<p>Kiran Mazumdar-Shaw, Chairperson of Biocon, said public art plays a role in shaping more liveable and culturally vibrant urban spaces.<\/p>\n<p>The installation also comes as airports globally compete on passenger experience and branding, with art, architecture and design emerging as key differentiators.<\/p>\n<p>Bengaluru airport has climbed to fifth place in Skytrax&#8217;s World&#8217;s Best Art in the Airport rankings in 2026.<\/p>\n<p>Plensa, known for large-scale public works across cities such as Chicago, London and Tokyo, described airports as symbolic spaces of connection.<\/p>\n<p>&#8220;An airport is the border, the link of one place with the world,&#8221; he said, adding that the installation uses language as a metaphor for identity and human connection.<\/p>\n<p>For airport operators, however, the bet is more pragmatic: while art may not directly drive sales, it is increasingly seen as part of a broader strategy to enhance dwell time, improve passenger comfort and support non-aeronautical revenue over time.<\/p>\n<\/div>\n<p><br \/>\n<br \/><a href=\"https:\/\/www.cnbctv18.com\/travel\/beyond-transit-bengaluru-kempegowda-international-airport-uses-art-to-drive-passenger-engagement-ws-l-19894735.htm\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Airports are increasingly moving beyond being transit hubs to becoming experience-led destinations. Against this backdrop, Kempegowda International Airport in Bengaluru has unveiled &#8220;Bengaluru&#8217;s Soul&#8221;, a large-scale installation by Spanish artist Jaume Plensa at Terminal 2, the latest addition to its expanding art programme. While the installation reflects the city&#8217;s cultural identity, it also ties into&#8230;<\/p>\n","protected":false},"author":1,"featured_media":29301,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[],"class_list":["post-29300","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-travel"],"_links":{"self":[{"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/posts\/29300","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/comments?post=29300"}],"version-history":[{"count":0,"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/posts\/29300\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/media\/29301"}],"wp:attachment":[{"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/media?parent=29300"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/categories?post=29300"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/tags?post=29300"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}