{"id":27093,"date":"2026-01-03T08:36:18","date_gmt":"2026-01-03T08:36:18","guid":{"rendered":"http:\/\/tezgyan.com\/index.php\/2026\/01\/03\/thiruvananthapuram-airport-gets-accreditation-level-3-for-customer-experience\/"},"modified":"2026-01-03T08:36:18","modified_gmt":"2026-01-03T08:36:18","slug":"thiruvananthapuram-airport-gets-accreditation-level-3-for-customer-experience","status":"publish","type":"post","link":"https:\/\/tezgyan.com\/index.php\/2026\/01\/03\/thiruvananthapuram-airport-gets-accreditation-level-3-for-customer-experience\/","title":{"rendered":"Thiruvananthapuram airport gets accreditation Level-3 for customer experience"},"content":{"rendered":"<p><br \/>\n<\/p>\n<div>The international airport has been honoured with prestigious Airports Council International Level 3 accreditation for customer experience.<\/p>\n<p>The Thiruvananthapuram International Airport\u2019s (Code: TRV) accreditation has been upgraded to Level 3 from Level 2 that was awarded in July 2024, an Airport statement said on Saturday.<\/p>\n<p>The Airport Customer Experience Accreditation is a multilevel programme developed by Airports Council International (ACI) to guide airports towards achieving excellence in customer experience management.<br \/>The \u2019level 3\u2019 is awarded based on parameters like airport culture, governance, operational improvement, measurement, Customer strategy and customer understanding, it said.<\/p>\n<p>The airport has implemented several initiatives to ensure better passenger experience and smooth processing, the statement added.<\/p>\n<p>To list a few, increasing the number of retail and food counters offering better mix and options to the passenger; the inclusion of technology like Digi Yatra, Fast track immigration (FTI TTP), automatic cleaning system using Made in India Robot and the introduction of e-gates have been helping passengers in improving the experience, said the statement.<\/p>\n<p>Based on observation and passenger requirements, several changes have been made over last few years, it added.<\/p>\n<\/div>\n<p><br \/>\n<br \/><a href=\"https:\/\/www.cnbctv18.com\/travel\/thiruvananthapuram-airport-gets-accreditation-level-3-for-customer-experience-ws-l-19813581.htm\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The international airport has been honoured with prestigious Airports Council International Level 3 accreditation for customer experience. The Thiruvananthapuram International Airport\u2019s (Code: TRV) accreditation has been upgraded to Level 3 from Level 2 that was awarded in July 2024, an Airport statement said on Saturday. The Airport Customer Experience Accreditation is a multilevel programme developed&#8230;<\/p>\n","protected":false},"author":1,"featured_media":27094,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[],"class_list":["post-27093","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-travel"],"_links":{"self":[{"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/posts\/27093","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/comments?post=27093"}],"version-history":[{"count":0,"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/posts\/27093\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/media\/27094"}],"wp:attachment":[{"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/media?parent=27093"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/categories?post=27093"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tezgyan.com\/index.php\/wp-json\/wp\/v2\/tags?post=27093"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}