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This innovative system enables passengers to quickly register complaints regarding hygiene and service issues, making it easier for authorities to address their concerns promptly.<\/p>\n
The system involves scanning a unique QR code displayed at catering stalls, which directs passengers to the RailMadad portal. Here, they can log in using their mobile number and register complaints related to overcharging, food quality, hygiene conditions and other issues.
This digital initiative streamlines feedback for better service and accountability in railway catering.<\/p>\n
In a post on X, the Ministry wrote, \u201cIn a move to enhance passenger convenience, Indian Railways<\/a> has introduced a first-of-its-kind QR code-based grievance redressal system at catering stalls in Chennai division, in collaboration with RailMadad, allowing quick complaint registration on hygiene and service issues.”<\/p>\n
<\/p>\n In a move to enhance passenger convenience, Indian Railways has introduced a first-of-its-kind QR code-based grievance redressal system at catering stalls in Chennai division, in collaboration with RailMadad, allowing quick complaint registration on hygiene and service issues. pic.twitter.com\/1g6Ccnrm9X<\/a><\/p>\n
Meanwhile, 24×7 Digi Locker facilities have been introduced at Ratnagiri (Maharashtra), Thivim (Goa), and Udupi (Karnataka) stations. These smart lockers provide a secure, self-operated solution for passengers to store luggage.
<\/p>\n Advancing Digital India, 24×7 Digi Locker facilities have been introduced at Ratnagiri, Maharashtra; Thivim, Goa; and Udupi, Karnataka, stations, enhancing passenger convenience through secure and self-operated luggage storage. pic.twitter.com\/ByLAwoocnE<\/a><\/p>\n
\n\u2014 Ministry of Railways (@RailMinIndia) December 23, 2025<\/a><\/p><\/blockquote>\n
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\n\u2014 Ministry of Railways (@RailMinIndia) December 23, 2025<\/a><\/p><\/blockquote>\n